ShareFile File Overwritten? Plan a Separate Backup
A client deliverable is ready to send—until someone saves the wrong version over it. The immediate question is not how much cloud storage you have. It is whether there is an earlier copy you can recover and someone who can help you find it.
Short answer: ShareFile is where your team works with documents; a separately managed backup gives you another recovery option outside that working account. For existing clients, 24uNet ShareFile Cloud Backup Service combines the agreed Shared Folder backup with scope planning, missed-run review and a team to handle restore requests.
Start with the copy you would restore
Before buying more storage, identify where your recovery copy lives, who can access it and how far back it goes. Recycle-bin and version-history features can be useful, but you should not assume that your particular account settings provide the independent backup you intend to have.
Ask three practical questions:
Is there a backup outside the working ShareFile account?
Which folders and dates can that backup recover?
Who can request a restore, and has a restore been tested?
These questions matter to any business holding important documents—not only financial-services teams.
What you get when 24uNet manages the backup
ShareFile Cloud Backup Service copies the agreed Shared Folders to a separate cloud provider. File contents and names are encrypted before storage. The service uses daily automated runs, failure or missed-run alerts reviewed by 24uNet, a 30-day immutability setting and 90-day history for changed or deleted files. It also includes an annual documented restore test.
The managed part matters as much as the copy: we confirm the folder scope and restore contacts, review failed or missed runs and perform an annual documented restore test. When you need a file back, you have a defined request process with the same team—not just a storage destination to work out for yourself.
You continue using ShareFile for your working documents. This is not a new portal, a ShareFile license bundle or a substitute for permissions and account security.
The limits belong in the conversation
Daily backup is not continuous capture. If a file appears and disappears between runs, this backup may never capture it. A problem discovered after the history window may leave no suitable older version. Personal “My Files” folders are excluded from the standard scope; Shared Folder access and any additional exclusions must be confirmed during setup.
For a restore, tell 24uNet which files you need, where they were and the date you are trying to recover. We verify the requester and agree a destination. Recovery depends on the backup available and the amount of data; do not plan around an assumed recovery deadline.
What does the service cost?
The offering’s client sheet lists Essentials at $189 per month for up to 250 GB, Professional at $289 per month for up to 1 TB, and Premium at $429 per month for up to 3 TB. Additional storage above 3 TB is $79 per TB per month. Onboarding is $999 one time, including setup, the first full backup and a first restore test.
Prices effective September 2026, subject to change and confirmed with the scope in your service order. Single-file and small-folder restores are included. Large, urgent or after-hours restores and a final export use the standard hourly rate; ask for that rate first. Any required ShareFile service-account license is separate.
Choose a plan around the files your business needs
Ask 24uNet to review your ShareFile data size, Shared Folder scope and restore contacts. That turns “we think it is backed up” into a specific service scope with known limits.
Ask about ShareFile backup. We work with businesses in College Station/Bryan and Denver/Boulder; the folder and recovery questions are the same wherever your team works.
Practical questions before setup
Does this replace ShareFile?
No. ShareFile remains the place your team stores and shares its working files. This service backs up the agreed ShareFile Shared Folders separately.
Are personal folders included?
No. The standard scope excludes personal “My Files” folders. We confirm Shared Folder access and any agreed exclusions before setup.
Can every change be recovered?
No. This is a daily backup, not continuous capture. A file created and deleted between runs may not be available. Changed or deleted versions older than the 90-day history are outside this backup’s recovery window.
How do I request a restore?
Contact 24uNet with the file or folder, its original location and the date you need. We verify the authorized requester and agree where to put the restored copy. Recovery depends on an available backup and the data involved; there is no fixed recovery-time promise.
For a broader checklist, read backup and recovery questions. If your question is about sharing rather than backup, see ShareFile and SharePoint portals.
Explore ShareFile Cloud Backup Service.
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