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Privacy Policy

24uNet is a trade name of Gray Cyber Security LLC ("24uNet," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our IT support services, and our text messages.

Information We Collect

We collect only the information we need to provide and support our services:

  • Contact details such as your name, company name, email address, phone number, and mobile phone number.

  • Account and service details such as the services you use, support requests, tickets, and the messages you send us.

  • Technical details needed to support your systems, such as device names, system settings, and logs shared with us during support work.

  • Website details such as your browser type, pages visited, and general location, collected through standard cookies and analytics.

How We Use Your Information

We use your information to:

  • Provide, manage, and support the IT services you have asked for.

  • Respond to your questions and support requests.

  • Send account notices, service alerts, appointment reminders, and support updates.

  • Keep our services and your systems secure.

  • Meet our legal and contract obligations.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, such as hosting, email, messaging, ticketing, and payment processing providers. These providers may use your information only to perform services for us. We may also share information if the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business. These sharing practices do not apply to mobile phone numbers or SMS opt-in consent data, which are never shared with third parties.

How Long We Keep Your Information

We keep your information for as long as you are a client and for as long as we need it to provide our services, keep proper business records, settle disputes, and meet legal requirements. When we no longer need it, we delete it or remove details that identify you.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. These include access controls, encryption where appropriate, and limiting access to staff and providers who need it. No system is perfectly secure, so we cannot promise absolute security.

Your Choices

  • You can ask to see, correct, or delete the personal information we hold about you.

  • You can unsubscribe from non-essential emails using the link in the email or by contacting us.

  • You can stop text messages at any time by replying STOP.

  • You can set your browser to block or delete cookies.

To make a request, contact us using the details below. We may need to confirm your identity first.

Text Messaging (SMS)

24uNet sends text messages to existing clients for IT support and account or service notifications, such as support ticket updates, service alerts, and appointment reminders. We do not send marketing messages.

  • Message frequency varies.

  • Message and data rates may apply.

  • To opt out, reply STOP to any message. You will get one message confirming you have opted out, and no further messages after that.

  • For help, reply HELP or email support@24unet.net.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Mobile carriers are not liable for delayed or undelivered messages.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Gray Cyber Security LLC, doing business as 24uNet
1511 Texas Ave S #316
College Station, TX 77840

Effective Date

This Privacy Policy is effective as of October 16, 2026. If we make changes, we will post the updated policy on this page and update the effective date.

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